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Privacy Policy
01563 820 235
Last updated: 10 March 2026
1. Introduction
At Galston Dental Practice, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Galston Dental Practice
4–6 Church Lane
Galston, Ayrshire
KA4 8HE
Telephone: 01563 820 235
Email: Info@galstondentalpractice.co.uk
Galston Dental Practice is the Data Controller responsible for the personal information you provide.
3. Information We Collect
We may collect and process the following personal information:
Personal identification details – your name, date of birth, address, phone number, and email address
Health information – medical history, dental records, and treatment notes
Payment information – details required to process payments or issue invoices
Website usage data – information about how you use our website (via cookies or analytics tools)
Communication data – messages, enquiries, and feedback you provide
4. How We Collect Information
We collect personal information through:
Online forms on our website
Telephone calls and emails
In-person visits and patient registration forms
Cookies and analytics tools that monitor website performance
5. How We Use Your Information
We use your personal information to:
Provide safe and effective dental care
Manage appointments and patient records
Process payments and manage accounts
Communicate with you regarding treatments or enquiries
Send appointment reminders where appropriate
Comply with legal and regulatory obligations
6. Lawful Basis for Processing
We process your information under the following lawful bases:
Consent – when you have given permission for us to contact you or send communications
Contract – to provide dental care and related services
Legal obligation – to comply with healthcare regulations and record-keeping requirements
Legitimate interests – to operate and improve our dental practice
7. Sharing Your Information
We only share your personal data when necessary, such as with:
Dental laboratories or specialists involved in your treatment
IT and practice management system providers
Payment processing providers
Regulatory bodies where required by law
We do not sell or share your personal data with third parties for marketing purposes.
8. Data Retention
We retain personal data only for as long as necessary for clinical, legal, and business purposes. Dental records are typically retained in accordance with General Dental Council (GDC) and NHS record retention guidelines.
9. Your Data Protection Rights
Under UK data protection law, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where legally possible
Restrict or object to certain types of processing
Request transfer of your data to another organisation
Withdraw consent at any time where consent is the legal basis for processing
Requests can be made by contacting us using the details below.
10. Cookies
Our website may use cookies to improve functionality and understand how visitors use our site. Cookies help us improve user experience and website performance.
You can choose to disable cookies through your browser settings.
11. Data Security
Galston Dental Practice takes data security seriously and uses appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
12. External Links
Our website may contain links to external websites. We are not responsible for the privacy policies or content of those third-party sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website and the “Last updated” date will be revised accordingly.
14. Contact Us
If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:
Galston Dental Practice
4–6 Church Lane
Galston, Ayrshire
KA4 8HE
Telephone: 01563 820 235
Email: Info@galstondentalpractice.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly. You can contact them via www.ico.org.uk.